Refund Policy

Please read carefully before using our services

Last Updated: December 2025

1. General Provisions

Thank you for using our services. Before you complete your purchase and use the products or services provided by this platform, please read and understand this Refund Policy carefully. By completing the payment, you act as having fully understood and agreed to all the contents of this Refund Policy.

2. Non-Refundable Circumstances & Waiver of Withdrawal Rights

For services provided in digital form that commence performance or activation immediately upon purchase, you acknowledge and agree that:

  • Such services are delivered or activated immediately upon purchase;
  • Once delivered or activated, you expressly waive your right of withdrawal (e.g., the 14-day cooling-off period under EU/UK consumer laws);
  • Unless otherwise mandated by law or explicitly stated in this policy, fees for such services are non-refundable.

This clause applies to all instantly delivered digital products (e.g., domains, accounts, licenses, access permissions, API credits, etc.).

3. Exceptions for Refunds

In the following special circumstances, we may consider refund requests at our discretion: (1) Duplicate charges or obvious billing errors; (2) Service delivery failure due to system or technical faults; (3) Other circumstances where a refund is explicitly required by laws and regulations. Whether to grant a refund will be evaluated by us on a case-by-case basis, and we reserve the right of final decision.

4. Third-Party Services

Some services may be provided by third-party platforms or service providers (e.g., payment processing, domain registration, cloud services, etc.). If a third-party service explicitly declares it is non-refundable, that portion of the fee will follow the third party's refund policy, and we cannot provide an additional refund.

5. Refund Method and Processing Time

If a refund request is approved, the refund will be returned via the original payment method. The processing time for refunds may vary depending on the payment channel, typically 5–10 business days, subject to the actual arrival time determined by the payment institution.

6. Policy Changes

We reserve the right to update or adjust this Refund Policy in accordance with laws and regulations. Policy changes will take effect after being posted on the website without separate individual notice.

7. Contact Us

If you have any questions about this Refund Policy or need to calculate a refund request, please contact us at: [email protected]

If you have any questions about this Refund Policy, please contact us at . [email protected].